Refund policy


It is really important to us that you absolutely love your LOVESKIN products.

In the first instance, please don’t hesitate to get in touch with us if you would like to discuss your product(s) and their suitability for your skin, or the way you use them. We might be able to make some suggestions to help, if you are having trouble.

If within 14 days of receiving your LOVESKIN product(s) you are still not happy with them, you can return them us for a full refund (minus shipping costs).

To complete a refund application head to our refund portal. Alternatively login to your customer account to complete a refund application. If accepted we will then send you a digital return address label, for you to print and affix to your package for return.

Please make sure that any returns are well-packaged. We are unable to accept responsibility for lost or damaged return parcels.

NOTE: Only regular priced items may be refunded. Sale, subscription or discounted items are not eligible for a refund.