FREE OVER $50
Orders are sent by tracked NZ POST.
Estimated delivery time: 2–4 working days (rural deliveries may take an additional 24 hours).
Orders less than $100 will incur a $4 freight charge
Freight Over $150
Orders are sent tracked by DHL.
Estimated delivery time: 3 - 10 working days.
WHEN WILL MY ORDER SHIP?
Orders are processed and ship daily, Monday-Friday.
Please note - at times of peak demand such as seasonal sales processing may take up 3 business days.
IS MY ORDER TRACKED?
All orders are fully tracked
When your items are shipped you will receive an email with tracking details.
Please ensure to check your email inbox plus promotions and/or spam folders to retrieve your tracking email.
Please allow up to 24 hours - after received your tracking code for it to update.
PHYSICAL ADDRESSES ONLY
Unfortunately, for New Zealand wide orders, we don’t ship to PO Boxes. Because we use tracked courier and require a signature to ensure your package gets to you safe and sound, we require a physical delivery address.
Please be aware that orders shipping to countries other than New Zealand and Australia may be subject to import duty or other customs taxes.
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We will not refund your order if you do not want to pay for the customs or import duties. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.
In accordance with our obligations under the Consumer Guarantees Act 1993 we are happy to make a full refund to you, if your Loveskin product(s) are proven to be faulty. In the unlikely event this may be the case, please contact us within 5 days of receiving your products at email@example.com.
It is really important to us that you absolutely love your LOVESKIN products.
In the first instance, please don’t hesitate to get in touch with us if you would like to discuss your product(s) and their suitability for your skin, or the way you use them. We might be able to make some suggestions to help, if you are having trouble.
If within 14 days of receiving your LOVESKIN product(s) you are still not happy with them, you can return them us for a full refund (minus shipping costs).
To complete a refund application head to our refund portal.
Alternatively login to your customer account to complete a refund application. If accepted we will then send you a digital return address label, for you to print and affix to your package for return.
Please make sure that any returns are well-packaged. We are unable to accept responsibility for lost or damaged return parcels.
NOTE: Only regular priced items may be refunded. Sale, subscription or discounted items are not eligible for a refund.