LOVESKIN FAQ

LOVESKIN GUARANTEE

We're so confident our products will transform your skin, we guarantee it. If you're not satisfied with your purchase, contact us within 14 days of ordering for a no risk refund. Full details can be found here.

WHEN WILL MY ORDER SHIP?

Orders are processed and ship daily, Monday-Friday.

Please note - at times of peak demand such as seasonal sales processing may take up 3 business days.  

IS MY ORDER TRACKED?

All orders are fully tracked

When your items are shipped you will receive an email with tracking details.

Please ensure to check your email inbox plus promotions and/or spam folders to retrieve your tracking email.

Please allow up to 24 hours - after you've received your tracking code for it to update.

THERE IS NO FIELD TO ENTER A DISCOUNT CODE.

ARE YOU TRYING TO PURCHASE A SUBSCRIPTION PRODUCT?

Yes:
The reason you’re not seeing the discount field is because I’m guessing you’re trying to go through the Recharge app cart, which is the cart you use for recurring subscription purchases. This is the system you will be funnelled through when making a subscription purchase and it’s not set up to accept discount codes.

The reason being that the discount is already build into the subscription offer, ie you get a 15% discount when you buy on subscription already. You can still accumulate when purchasing via subscription, however you can only use the points you accumulate on full priced products.

As such if you want to purchase something and take advantage of your points or other discount code, simply ensure there are no subscription items in your cart. Then the field to enter your discount code will appear on the checkout page.


PRODUCT FAQ

VALUE & SUPPLY

SIZE APPROX IF USED DAILY
30ml 6 weeks supply
50ml 3 months supply
100ml 6 months supply

 

WILL LOVESKIN HELP WITH MY PIGMENTATION?

The products haven’t been created specifically to address pigmentation issues, however they do restore your skin’s health, which can result in the improvement of any underlying conditions, such as pigmentation.

IS LOVESKIN SAFE TO USE DURING PREGNANCY?

Yes it is safe for pregnant women. It contains less than 0.1% essential oils and it's otherwise made entirely with plant oils. This means the ratio of essential oils to other ingredients is well within the safe range for pregnancy.

AM I ELIGIBLE FOR A DISCOUNT ON MY FIRST PURCHASE?

Yes there is discount for your first purchase. Use the code WELCOME10 at checkout to receive which gives you 10% off.

HOW DO I USE MY ROSE QUARTZ ROLLER/ GUASHA STONE?

Check out our blog post which details how to use these tools here.

I ALREADY HAVE OILY SKIN. WON'T USING OILS ON MY SKIN MAKE IT WORSE?

It's actually a misconception that oils are bad for oily or acne prone skin, created by marketers because they're more expensive than soaps or synthetic products. Y

our skin is behaving this way because products you've used in the past have damaged your skin's outer protective layer, called the acid mantle. This is made up of natural oils. When these oils are removed the skin can't protect itself from dirt and bacteria in the environment and these are causes the acne and blackheads to form.

LOVESKIN restores this protective outer layer, which protects the skin and then allows it to heal itself. Once you stop cleansing with a harsh cleanser and switch to a more gentle solution the skin can rebalance and the oiliness will stop.  

I HAVE HIGHLY SENSITIVE SKIN. WOULD PRODUCTS WOULD YOU RECOMMEND FOR ME?

We recommend you start with the Waiwai Hydrating Serum for Sensitive Skin only and only use that. You can cleanse and hydrate with it.

- To cleanse massage on and wipe off with a clean damp cloth to cleanse and remove dirt and makeup.

- Reapply and leave on to hydrate.

- Cleanse in the evenings only.

- Hydrate morning and night.

You need to start with just one product so you know if it’s working for you or not. If it is it will restore your damaged acid mantle and your sensitive skin will start to improve.

DO YOU ALSO NEED TO USE A MOISTURISER OR NIGHT CREAM WITH YOUR LOVESKIN RITUAL?

You would use the serum in place of a moisturiser and/ or night cream.

Our Facial Serum provides intensive hydration for your skin, so there is no need for a moisturiser as well. You won’t get additional benefit from using a cream.

Our Facial Serum provides intensive hydration for your skin, so there is no need for a moisturiser as well. You won’t get additional benefit from using a cream.

THIS OIL SMELLS OR LOOKS DIFFERENT FROM MY LAST ORDER

Our products are all natural and therefore variations in the depth of fragrance are completely normal. They are not subjected to the homogenisation processes most synthetic skincare goes through which prolongs self life and creates absolute consistency across the range.
 
Each component ingredient is produced from a fresh batch of natural raw materials which can be subjected to any number of environmental conditions and therefore cause a variation in many of the characteristics of the oils, ultimately affecting the scent and colour of the overall blend. I can absolutely assure you that the blend is not off because we purchase our ingredients on a weekly basis fresh from our supplier.

The benefits of the all natural ingredients is that they are very effective in treating a variety of troublesome skin conditions, the challenge is it’s not possible to achieve a consistently homogenous result. We guarantee our products and each batch equally as effective in treating and healing your skin.