LOVESKIN Subscriptions FAQ
Log in to customer account
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.
Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
Cancel a subscription
In order to cancel your subscription, you will first need to log in to your account.
Under the Subscriptions tab, you can click on the Cancel button found next to the subscription you want to cancel. On the following page, you will be prompted to enter a cancellation reason that you can customize.
Update billing information
You can update their billing information by selecting the payment details on the Payment methods tab. Updating your billing information is handled outside of the Recharge customer portal - Shopify will send out an email notification for you to update their information.
Skip a delivery
You can opt to skip a shipment by editing the subscription and clicking Skip shipment for a single product.
Or by opening the Delivery Schedule tab and clicking Skip on the delivery date for the full order.
Update shipping address
Once logged in, you can update your shipping address in the customer portal from the Shipping tab.
Or you can edit the subscription from the Subscriptions tab.
Add a product to a subscription
You can add another product to their subscription through the Subscriptions tab, by clicking Add Product. This will open a new page where you can search, view, and select additional products to add to your upcoming deliveries. You can also choose the frequency and first shipment date.
Swap a Product
You can swap your subscription to another product by editing the subscription, selecting the product and clicking Swap product. You can then select a replacement product and confirm the swap.