If you wish to contact us regarding your order, please email hello@loveskin.co and we will be happy to help you out. We will get back to you within 48 hours. SHIPPING

DESTINATION

COST (NZD)

DETAILS

New Zealand

FREE OVER $50

Orders are sent by tracked Post Haste.

Estimated delivery time: 2–5 working days (rural deliveries may take an additional 24 hours).

Orders less than $50 will incur a $4 freight charge

International

$12

Orders are sent tracked by New Zealand Post

Estimated delivery time: 5–10 working days

Orders over $100 Free Freight

 

TRACKING

Once we have dispatched your LOVESKIN products, we will email you with a tracking number! This is sent once the courier collects your parcel. If you don’t receive it please check your Junk mailbox.

PHYSICAL ADDRESSES ONLY

Unfortunately, for New Zealand wide orders, we don’t ship to PO Boxes. Because we use tracked courier and require a signature to ensure your package gets to you safe and sound, we require a physical delivery address.

IMPORT TAX

Please be aware that orders shipping to countries other than New Zealand and Australia may be subject to import duty or other customs taxes.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We will not refund your order if you do not want to pay for the customs or import duties. Customs policies vary widely from country to country – we recommend that you contact your local customs office for further information. Where customs charges are due, this may impact the time it takes your parcel to reach you.

AFTERPAY
  • Simply select afterpay at checkout.
  • Login or Register for afterpay and complete your order in seconds.
  • Instantly create your account and complete your purchase.
  • Pay over 4 payments and receive your purchase now.
  • Pay nothing extra when you pay on time – If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees afterpay charges are late fees for missed payments.
LAYBUY

Receive your purchase now, spread the total cost over 6 automatic payments. Interest free!

  • Simply select LAYBUY at checkout.
  • Login or Register for LAYBUY and complete your order in seconds.
  • Instantly create your account and complete your purchase.
  • Pay over 6 payments and receive your purchase now.
  • Pay nothing extra when you pay on time – If you make repayments on time, you’ll only ever pay the price of the item you’ve purchased. The only fees LAYBUY charges are late fees for missed payments.
FAULTY PRODUCTS

In accordance with our obligations under the Consumer Guarantees Act 1993 we are happy to make a full refund to you, if your Loveskin product(s) are proven to be faulty. In the unlikely event this may be the case, please contact us within 5 days of receiving your products at hello@loveskin.co.

PRODUCT REFUNDS

It is really important to us that you absolutely love your LOVESKIN products.

In the first instance, please don’t hesitate to get in touch with us if you would like to discuss your product(s) and their suitability for your skin, or the way you use them. We might be able to make some suggestions to help, if you are having trouble.

If within 14 days of receiving your LOVESKIN product(s) you are still not happy with them, you can return them us for a full refund (minus shipping costs). Please email us at hello@loveskin.co and we will give you the address to post them back to. All postage for any returns will be at your cost. Please make sure that any returns are well-packaged. We recommend using a tracked method of return delivery, as we are unable to accept responsibility for lost return parcels.

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.